Connecting with your customers has never been easier, with Simpl.
Simpl is proud to introduce you to the Genesys Customer Interaction Management solutions. From one-to-one call management through to complex multi-seat call-centre solutions you will directly reap the benefits of being able to communicate with your customers as you never have before.
Genesys Enterprise Telephony Software (GETS) seamlessly brings together the capabilities of the telephone and the computer. It enables your organisation to transform its traditional telephony infrastructure to next-generation Voice over Internet Protocol (VoIP) increasing productivity, whilst reducing operational costs. Simpl says it as a perfect FIT enabling:
- Real Freedom - Successfully supports any infrastructure environments: IP, TDM and/or Hybrid
- Real Impact - Provides tremendous operational cost savings and productivity increase throughout the enterprise
- Real Trust - Proven experience with over 3,000 customers including the market leaders in over 26 industries including 50,000 desktops at Microsoft headquarters.
Check out some of these great Genesys product options:
Genesys Voice Platform
An advanced software-only solution that brings together Internet and voice technologies, enabling new and powerful voice self-service applications. It provides the convenience of touchtone as well as speech-enabled self-service, with the ability to drive new revenue streams, and reduce overall customer service costs.
Genesys Workforce Management
A highly-automated product that helps contact centre managers to deliver world class customer service by maintaining appropriate staffing levels particularly across multi-site and multichannel contact centres. The solution delivers a strong return on- investment and offers sophisticated scheduling, reporting and management functions.
Genesys Outbound Voice
Allows contact centres to provide additional levels of customer service by creating, modifying, running and reporting on outbound service campaigns using comprehensive software dialer technology. Gathering customer data from host systems or corporate databases, Oubtound Voice then places calls and automatically connects callers to agents. It can be utilised to act on web based contacts, sales campaigns and customer loyalty programmes.
Genesys Infomart Reporting
Contact centres generate huge volumes of customer interaction data; Genesys Info Mart provides the ability to strategically mine this data to enable contact centres to operate more efficiently and effectively. It can be utilized to create reports, feed analytical applications, or create executive dashboards. In addition to providing strategic information Info Mart data can be integrated with other enterprise applications such as CRM, Human Resources, Financial systems or other data repositories.
Genesys Virtual Hold
A queue management solution that ends long wait times for customers. During peak times, callers are given the choice to receive a return phone call without losing their place in line. Callers can also initiate a callback through the Web or schedule appointments for a callback up to seven days in the future. An extremely practical and effective tool, this is a great addition to any busy contact centre.
Genesys Overview